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Case Worker Job at INTERSOS For High School Graduates

Case Worker Job at INTERSOS For High School Graduates

Job Location: Kabul
March 25, 2024

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Job Description

Less then a year
Male, Female, Both
High School Diploma
Full Time

Opportunity Details


INTERSOS is an International non-profit humanitarian aid organization that works to bring assistance to people in danger, victims of natural disasters and armed conflicts. Established in 1992, its actions are based on the values of solidarity, justice, human dignity, equal rights and opportunities for all people and respect for diversity and coexistence, paying particular attention to the most vulnerable and the unprotected. INTERSOS is an independent association which, through its own humanitarian operators, intervenes to effectively answer the needs of people in serious crises situations, mainly in the world’s poorest regions, who are suffering, deprived of rights, dignity and essentials goods. It maintains a flexible operating structure.

Job Description:

To conduct case management activities for CP cases, GBV survivors and People with Specific Needs (PwSN) among the IDPs, Returnees and host communities. To act according to the guiding principles of case management including using a survivor-centered approach, confidentiality, safety, do not harm and non-discrimination. To ensure that protection principles are understood, maintained and enforced.

Duties and Responsibilities:

Case Management

  • Detect, counsel and follow up individual cases identified during psychosocial activities or referred by other agencies.
  • Conduct psychosocial assessment of vulnerable cases, including environmental, emotional, behavioural, and social factors as well as resources and strengths that impact the individual well- being
  • Conduct home visits to assess the living conditions of the cases.
  • Refer cases internally for legal assistance, psychological counselling, livelihood support or financial assistance, when needed.
  • Ensure coordination with the main service providers in the area of intervention for prompt referral, follow up and information sharing.
  • Manage, fill, archive specific forms for cases profiling, referral and weekly reporting ensuring confidentiality, accuracy and timeliness.
  • Monitor and follow up the outcome of the material assistance provided by other partner agencies and services providers.
  • Be available to provide emergency assistance and basic emotional support for urgent cases.
  • Ensure that data protection protocol is respected.

Psychosocial activities

  • Support the Community Volunteers in organizing awareness sessions on protection issues and conduct collective PSS sessions and activities.


  • Provide daily updates to the supervisor about new cases assessed.
  • File and report in detail on all cases with relevant information about the case, background, case plan, follow up and actions taken.
  • Provide weekly overview of case management activities on regular basis.

Meetings and Trainings

  • Participates in meetings and trainings in and outside the centres including case management meetings and case conferences.
  • Participates in daily staff meetings.
  • Participates in weekly internal case management meetings for GBV and PwSN.
  • Compile with INTERSOS CP, PSEA and Data protection polices, Cash and case management SOPs.
  • Maintain a high level of confidentiality during its processing with case beneficiaries

Job Requirements:

  • Baccalaureate degree (12th graduated) in social sciences or similar high desirable.
  • 1 year of relevant experience in protection sector.
  • Pashto and Dari skills are required; English is preferable.
  • Work experience in Protection as emergency response projects is preferable.
  • Previous experience working for an international NGO is preferable.
  • Commitment to INTERSOS principles.
  • Comply with all relevant INTERSOS policies and procedures.
  • Strong organizational and communication skills, with the ability to effectively present information and respond appropriately to questions from supervisor in the field.
  • Ability and willingness to travel and stay overnight at service delivery point.


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