Wazifa Group

Call Center Agent Job at HPL With 15400 AFN Salary Monthly

Call Center Agent Job at HPL With 15400 AFN Salary Monthly

Job Location: Kabul
June 21, 2024

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Job Description

200
15400
Male, Female, Both
High School Diploma
Full Time
Kabul

Opportunity Details

About HPL:

Background:

Honest Public Ltd (HPL) is a group of companies, specializing in providing exceptional management services throughout Afghanistan. With over 1500+ staff throughout the country, we specialize in Supply, Logistics, Security, Customer Care, Consultancy, and Construction services.

At HPL, our top priority is delivering reliable and efficient services that meet the unique needs of our clients.

Our dedicated team of professionals works closely with clients to provide customized solutions that ensure maximum satisfaction.

We take pride in our ability to provide timely and dependable services to our clients, and we are committed to upholding the highest standards of quality and professionalism. Our services are designed to help businesses and organizations in Afghanistan operate effectively, safely, and efficiently.

Job Description:

Job Description:

The Incumbent is a Call Center Agent for Etisalat Afghanistan. He /She will be required to carry out the duties of the position honestly, eagerly, and with commitment.

The duties include but are not limited to receiving customer calls (inbound/outbound and technical), attending required training both by Etisalat Afghanistan and HPL, committed to promoting the products and services of Etisalat Afghanistan. He /She should be present in the office on time and provide service as mentioned above. He/ She will be at the HPL call center and will report to EA headquarters if instructed by the supervisor.

Duties and Responsibilities:

  • Duties Responsible for reaching e Call Center Targets from a quantity and quality perspective
  • Resolve Customers’ Inquiries & Complains on time
  • Answering Customers’ inquiries and solving problems, online using Call Center provided facilities, information, and own knowledge and training obtained regarding Call Center.
  • Assigning the complaints with required data that can’t be solved immediately as 1st call resolution to the related department as per existing protocol with concerned departments (KPI)
  • Feeding the nature of complaints and inquiries in existing software (Call Reasons & TTS) for further reference, correspondence and reporting.
  • Response all Customers’ calls that land up in the Call Center 888 helpline according to standard Call Center Scripts
  • Being on time and performing all work given to the Call Center Agent by the Call Center Team supervisor & WFM
  • To maintain adherence, cleanness, tidiness, discipline, and professional attitude with internal and external customers
  • To be flexible 24/7
  • Report directly to Call Center Respective Team Leader
  • Perform any other activities as assigned by the direct supervisor.

Job Requirements:

Required Qualifications:

  • Education: Baccalaureate degree is required and higher will be preferred
  • Experience: Experience in customer service field preferred
  • Languages: Proficiency in both national languages and English language is advantage
  • Self-motivated, Quick learner with a positive attitude.
  • Excellent Communication skill
  • Excellent customer service experience
  • Cooperative and team-working skills
  • Being flexible regarding working hours.
  • Disciplined, honest, professional, and hard worker.

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